Ontario. Ministry of Long-Term Care - Long-Term Care Family Support and Action Line - SW Stroke Network

Application

Call

Eligibility - Population(s) Served

People with concerns or complaints about an Ontario long-term care home or about a local Home and Community Care Support Services agency

Fees

Free

Languages

English ; French

Language Note

French reception, programs, publications, and website * French interpretation available upon request

Area(s) Served

Ontario

Accessibility Note

By mail or phone, not in-person

Description of Services:

Government service concerning long-term care homes and Home and Community Care Support Services (HCCSS) in Ontario * handles concerns and registers complaints about long-term care homes and HCCSS * initial calls or written complaints are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators

Handles urgent and non-urgent complaints

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Long-Term Care Homes
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